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Staff Responses

Suggestions

First off I would like to say I am more than aware that everyone has a life outside of this server. People can not be available 24/7 365, which is fine. My only concern is that I feel as if most staff members or tickets go days or weeks, possibly even longer without anyone looking at it. I am well aware they have more important things to do concerning the server and all the new things they are focused on at the moment. However, it feels as if the player base gets neglected. I’ve spoken with many people who feel the same. All we ask is that the staff members locate some more time to us as a player base!

Posted by Legacy Cobra ·
1 comment

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Comments1

  • lynked

    •

    Apr 1

    We appreciate you recognizing that staff aren’t available 24/7. That understanding genuinely goes a long way.

    We understand your concerns with the staff response timing, by no means is it our intentions to make you guys feel like you’re being neglected. We aim to help everyone as efficiently as possible. We’re actively working to improve response consistency while balancing everything happening behind the scenes.

    If you have a ticket that has been open for more than a week without a response, please don’t hesitate to tag a staff member so it can be brought to our attention.