Livery Not Removing on tebex purchased car

I purchased a car from the tebex store and there is a livery skin over the car that cannot be removed. I have put in a ticket and there has been no resolution. I was told to contact the suggestions department. I also have multiple screen recordings of removing and changing this in mechanic shop with no luck. I would like to see this resolved as the car in the tebex store shows a colored paint job. My interior matches my paint job but that livery needs to be removed so I can see the paint job I have purchased.